Frequently Asked Questions
GENERAL
What is Vineyard7?
We are a digital platform that connects customers to local markets and enables them to source quality groceries from the comfort of their homes at affordable rates.
Why should I purchase from Vineyard7
At vineyard7, we make healthy and quality food accessible to you at affordable prices. Food items are sold on vineyard7 same price as what is obtainable at the local market. We take away the stress of going to the market from you and deliver your order at your doorstep.
How can I create an account?
Open www.vineyard7.com on your browser and select “login/Register” at the top right corner of the page.
Complete the required information as a customer or vendor and click Register.
An email confirmation will be sent to you.
How can I make an order?
•Visit www.vineyard7.com and browse by market category your product from your market/state of choice. Alternatively, you can use the search bar to identify your choice product.
• Select the items and add them to cart.
•Check out and provide delivery information.
•Proceed to make payment securely using various payment options.
•Your order summary and email confirmation will be sent to your registered email address.
Can I order from any market?
• Yes, you can purchase from any market of choice. Just visit www.vineyard7.com and browse by market category. Select your product of choice.
• Select the items and add them to cart.
• Check out and provide delivery information.
• Proceed to make payment securely using various payment options.
• Your order summary and email confirmation will be sent to your registered email address.
• Purchasing your items from the same market during a shopping circle provides you the opportunity to benefit from economies of scale.
Can I source for items outside the market specified on the platform?
• Yes, you can source for items across other markets not specified on our platform. This will be treated as customized order.
• Visit www.vineyard7.com and select customized request at the top of the page.
• Complete the required information and indicate your order/ any other information in the comment box.
• Upon submission, our agent will contact you immediately to finalize your order.
How can I customize my order?
• Visit www.vineyard7.com and select customize your order button at the top of the page.
• Complete the required information and indicate your order/ any other information in the comment box.
• Upon submission, our agent will contact you immediately to finalize your order.
Can I buy products and share with others?
• Yes, you can collate orders from family and friend and place a single order on www.vineyard7.com. The order will be delivered to the choice address, and you can thereafter share it with stakeholders upon delivery.
• Alternatively, you can use the customized request button to customize your order / request. Upon submission, our agent will contact you immediately to execute your order.
Can my order be grinded, sorted, sundry or customized based on my needs?
• Yes, visit www.vineyard7.com and select customize your order button at the top of the page.
• Complete the required information and indicate your order/ special request and any other information in the comment box.
• Upon submission, our agent will contact you immediately to finalize your order.
How can I contact Vineyard7
Select contact at the footer of our website and you will see detailed information of our office addresses in Nigeria, UK and Canada. You can also contact us directly via email on info@Vineyard7.com or phone call via +1 -226 - 559 0656 and +234 - 1- 6307 923
Are my card details secure on the website?
Your security is our utmost priority. Your card details are completely safe as we use Paystack (PCIDSS-compliant payment processor) for processing all payments and card details on our platform. Kindly refer to our privacy policy for more details
Can I register as a new vendor?
• Yes, open www.vineyard7.com on your browser and select “login/Register” at the top right corner of the page.
• Select vendor and complete the required information as a vendor and click Register.
• an email confirmation will be sent to you.
• You can also contact us on vendorsupport@vineyard7.com
PAYMENT
How do I make payment?
You can pay online upon making your order via our secured channel Paystack.
Can I pay on delivery?
We require payment confirmation before your order can be dispatched for delivery.
Order & Delivery
Can we deliver to all part of the country and abroad?
Yes, we deliver across the world - Africa, Europe, North America, Latin America, UAE & Middle East.
How long does it take to deliver my order?
It takes between 5-7 working days to deliver your order depending on your market of purchase and delivery location.
Is there any warranty on my order and can I return an order?
Kindly refer to our warranty and return policy.
How Do I Track My Order?
Log in to www.vineyard7.com and click on order history. Select the item you want to track, and the tracking details will be made available to you.
How Can I Return a Product?
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